Repairs

General repairs

Monday to Friday, 9am to 5pm - call 01323 340018 (select option 1)

Out of hours (weekends and Monday to Friday after 5pm - call the relevant number below.

Out of hours emergency call outs

For emergency repairs to your gas boiler or gas central heating system, please call Robert Heath Heating on 0333 014 1000.

For emergency repairs to fire alarms, alarm faults, smoke detectors or emergency lighting, please call Eastbourne Alarms on 01323 729420.

For all other emergency repairs, lock changes and lost keys, please call Redman Howard on 07493 223016.

Click here to download our repairs leaflet
We want you to enjoy living in your home, and we aim to provide an excellent repairs service to all of our tenants.

BHT Sussex has a small team of Maintenance Operatives who deal with small repairs. If the repair is judged to be more significant, a suitable contractor will be allocated to deal with the repair. 

To help us provide an efficient repairs service, please could you:

  • report any problems as soon as possible
  • give us as much detail as you can about the problem
  • ensure we have the correct contact details for you
  • tell us when you are available for an appointment

report a repairThe easiest way to report a non-emergency repair is to login via MyTenancy which is BHT’s online tenancy management service.

Please contact us if you do not have a login to this system.

You can also call 01323 340018 and select Option 1 during office hours to speak to one of our Repairs Officers, or email them at [email protected]

Alternatively, you can write to BHT Sussex Housing Services, Suite 14, Highlight House, St Leonards Road, Eastbourne, BN21 3UH.

Whichever way you contact us please provide the following information:

  • your full name and address
  • the best contact number to reach you on
  • when you are available for an appointment

Please also include as much information about the repair as possible including the exact location and nature of the problem. This will make it easier for us to ensure a first time fix.

If your repair relates to your gas boiler or central heating system please report this to Robert Heath Heating on 020 8336 6767.

Most of the complaints we receive about dampness turn out to be the result of condensation.

This is caused when moisture carried by warm air reaches a cold surface and turns back into water. You can limit the amount of condensation in your home by doing the following:

  • try to keep your home warm enough to avoid having cold surfaces that water vapor can gather on
  • not blocking up any vents or airbricks
  • leaving gaps between your furniture and the walls
  • trying to reduce the amount of water in the air by:
  • keeping lids on saucepans when cooking
  • opening windows every day
  • closing doors to prevent water vapor travelling to colder areas of your home

For more information, please see our leaflet called Managing Condensation

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