Archives: Case Studies

Stan

Support for those in their old age looks different for everyone. This is why our East Sussex Floating Support Service individually tailors support to each person we serve. Stan’s case exemplifies the importance of this way of working. This is his story. Stan is a 90-year-old retired barrister who was referred to our East Sussex Floating Support Service by the NHS Community Frailty Practitioner Service, following his discharge from hospital after a fall. Stan is widowed, has a history of falls, and had recently moved into a sheltered housing scheme. However, the scheme had no floor coverings, contributing to his … Read more

Dinah

Navigating the benefits system can be incredibly difficult, which is why our staff in the East Sussex Floating Support Service are highly trained and knowledgeable about the system. This allows us to help many people across East Sussex who are struggling to access benefits and ultimately improve their quality of life. One such person is Dinah, who came to us for help accessing more financial support. This is her story. The Initial Challenge Dinah is a homeowner who lives with a variety of health conditions, including osteoarthritis, diabetes, hypertension, mobility issues, and has a history of falls. Due to having … Read more

Wendy

Wendy and her adult son, who both live with autism, were facing severe housing challenges. Wendy is the sole carer of her son, who has mobility issues, and they were living in a property that was unfit for habitation. This is Wendy’s story. Wendy’s home was in a state of severe disrepair, with frequent flooding rendering the downstairs of the house uninhabitable. The constant environmental hazards worsened the challenges for Wendy and her son, making it increasingly difficult for both to maintain any sense of stability or comfort in their living conditions. Additionally, both Wendy and her son were agoraphobic … Read more

Mia

Mia, a 75-year-old Spanish woman, was living in sheltered accommodation and had been facing significant financial difficulties for approximately five years due to an ongoing issue with her National Insurance (NI) number. This issue caused her benefits to be repeatedly stopped and reinstated, leading to substantial gaps in income. Without consistent benefits, Mia fell behind on her rent, accruing significant arrears, and was at risk of homelessness. This is her story. The Initial Challenge The root cause of the problem was an error made when Mia first registered for benefits: she was assigned the NI number of another individual with … Read more

Arwa

Homelessness is never part of anyone’s life plan and can completely derail the career path someone is on. Our Accommodation for Work project helps people whose lives have been derailed by homelessness access independent accommodation, employment and education. Arwa came to the project as an 18-year-old with the goal of becoming a dentist. However, domestic violence caused her to become homeless, and forced her to leave her dentistry apprenticeship. This is her story. Arwa lived in on the outskirts of London with her family but began experiencing domestic violence due to cultural and religious issues, which caused the relationship with … Read more

Erica

When someone experiences so many difficulties in life, it can be hard to figure out where to even start to address their situation. At Route One, our team are highly knowledgeable and skilled in helping people who have mental health and/or complex needs. Erica is a previous resident of Route One who was helped by the team to take control of her life and address the difficulties she was facing. This is her story.

Nadiya

Our Homes for Ukraine Sustainment Service not only supports Ukrainian refugees and their hosts throughout their placements, but we also support Ukrainians who want to move into the private rented sector. The housing system works completely differently in Ukraine, so many people feel lost and confused. One such person is Nadiya, who we helped find her own home after she felt ready to leave her host. Nadiya is a 40-year-old woman who was living with a host in Sussex after fleeing Ukraine due to the war. Nadiya wanted her children to come and live with her in the UK, as … Read more

Kosi

After expanding our Immigration Legal Team in recent years, we have been able to assist in more specialist immigration cases that involve domestic violence. Although most immigration cases are complicated, it can be particularly difficult to work through the layers to help someone remain in the UK when someone has experienced domestic violence. A clear example of this is Kosi’s case, who was concerned she wouldn’t be able to remain in the UK if she left her spouse. This is her story. Kosi is originally from Ghana and had been living in the UK for several years with her husband … Read more

Oksana

In the past few years, we have expanded our organisation and added the Homes for Ukraine Sustainment Service, based in Polegate. This team’s core goal is homeless prevention as they work to support Ukrainian refugees being hosted across Sussex, as well as the hosts themselves. Oksana is one of the many Ukrainian women we have supported who have had to move to the UK due to war. This is her story. Oksana is a 45-year-old woman who arrived in the UK with her teenage daughter. They were placed with a host in Sussex and lived there for a year. However, … Read more

Iva

BHT Sussex is one of the only Legal Aid providers in the South East, making the work of our Immigration Legal Service incredibly important. This service provides advice and representation for many people trying to claim asylum in the UK. As part of this service, we help and represent many minors who have arrived in the UK unaccompanied. This was the case with Iva. This is her story. Iva was kidnapped as a 15-year-old and brought to the UK by traffickers who intended to exploit her. She managed to escape from her trafficker when she arrived in the UK and … Read more

Clarrissa

BHT Sussex is part of an alliance of organisations in West Sussex who work together to empower people to improve their mental health and wellbeing called Pathfinder. Pathfinder prides itself on its volunteer Peer Mentors – people who use their lived experiences of mental health challenges to create a supportive environment where their clients can discuss their needs, as well as work towards achieving their goals and aspirations. Clarrissa used to attend Peer Mentor groups as a client, soon becoming a Peer Mentor herself. This is her story: “When I first came to Crawley, I was in a really bad … Read more

Harsha

Pathfinder West Sussex is an alliance of organisations working together to empower people to improve their mental health and wellbeing. BHT Sussex is part of this alliance. Pathfinder prides itself on its volunteer Peer Mentors, who use their lived experiences of mental health challenges to create a supportive environment where their clients can discuss their needs, as well as work towards achieving their goals and aspirations. Harsha first came to Pathfinder in 2014. This is her story. “In 2011, I was at my lowest in my life. I was alone, lonely and felt isolated from everyone and everything around me. … Read more

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