Navigating the benefits system can be incredibly difficult, which is why our staff in the East Sussex Floating Support Service are highly trained and knowledgeable about the system. This allows us to help many people across East Sussex who are struggling to access benefits and ultimately improve their quality of life. One such person is Dinah, who came to us for help accessing more financial support. This is her story. The Initial Challenge Dinah is a homeowner who lives with a variety of health conditions, including osteoarthritis, diabetes, hypertension, mobility issues, and has a history of falls. Due to having … Read more

Our Homes for Ukraine Sustainment Service not only supports Ukrainian refugees and their hosts throughout their placements, but we also support Ukrainians who want to move into the private rented sector. The housing system works completely differently in Ukraine, so many people feel lost and confused. One such person is Nadiya, who we helped find her own home after she felt ready to leave her host. Nadiya is a 40-year-old woman who was living with a host in Sussex after fleeing Ukraine due to the war. Nadiya wanted her children to come and live with her in the UK, as … Read more

Going through the process of being granted asylum in the UK can be long, arduous and draining for people who have already been through traumatic events in their country of origin. Abdi went years without representation, having registered his asylum claim in 2021. This is when our Immigration Legal Service stepped in. This is Abdi’s story.

Around half those sleeping rough in Brighton and Hove have a local connection. Others come to Brighton for many reasons: the image of the city that has attracted many of us, perhaps a happy childhood memory of visiting the seaside, or because of its reputation for tolerance and acceptance (for example drugs and the acceptance of LGBT people).

Very, very rarely does someone say that they came to Brighton because of the services for homeless people. Unfortunately, when people arrive in the city without a plan, without social networks, or without considerable financial resources, they can find themselves on the streets.

Michael is a 63 year old man who came to First Base in November 2017. He was new to Brighton and had become homeless after the break-up of his marriage and losing his job. He had moved to Brighton as he thought it would be a more tolerant place.

The Hastings Young People’s Service does what the name suggests, providing accommodation and support for homeless young people in Hastings and St. Leonards. Frankie came to the service in October 2016. She had held a tenancy elsewhere but due to relationship breakdown, found it difficult to cope and was ultimately evicted. This left her homeless and socially isolated.

Frankie responded positively to having stability and a constant source of support from the staff team. She engaged well with her key worker using a PIE (Psychologically Informed Environment) approach and she was able to explore reasons for her isolation, history of self-harming, depression, aspirations and visualising what her future would look like. This helped Frankie understand her needs and make a plan to move on.

BHT Sussex’s Immigration Legal Service has helped hundreds of refugees and asylum seekers with legal support. Many of those we work with are ‘unaccompanied minors’; young people and children who have often endured unimaginable suffering, and who have no adults to look after their welfare when they arrive in the UK. We provide a crucial service for some of the most vulnerable people in our community, including victims of trafficking and domestic violence. This Is YL’s story. YL was living in Vietnam with her parents when tragically, when she was just 14, they both died within a short time of … Read more

When someone experiences so many difficulties in life, it can be hard to figure out where to even start to address their situation. At Route One, our team are highly knowledgeable and skilled in helping people who have mental health and/or complex needs. Erica is a previous resident of Route One who was helped by the team to take control of her life and address the difficulties she was facing. This is her story.

Recovery from mental ill health and moving into independent accommodation can take several years and requires individuals rebuilding many parts of their lives. This is the account of one client from the Route One Project, another of BHT Sussex’s mental health services.

“Around five years ago my journey began in the Route One Project and from the bottom of my heart l am so thankful to you all for picking me up and dusting me off, ready for the new chapter l am in now. l am taking the skills and tools as l call it in to sustaining independent living in so many aspects. I moved into my council property in March 2018 and what we have achieved in the time in the project has been champion. I say we because that is what it has been – a team effort.

“I have Bipolar One and when l came to Route One l was in a state and l had just moved out of a hostel for homeless people. I am not putting down the great work they do but it was making my illness worse, resulting in me being admitted to hospital.

Perseverance is a trait that is present within many of our clients as well as our staff. This characteristic is particularly present in clients and staff of our Addiction Services. Clients sometimes require our support multiple times before they eventually achieve the sobriety they are aiming for. Staff equally never give up on clients and continue to champion and support them through difficult times. This conviction is best told through the story of one our clients, Will, who relapsed before returning to Addiction Services a second time.  This is Will’s story. In April 2024, Will returned to the Detox Support … Read more

When a person has experienced many setbacks in life, it can be difficult to find a positive way forward. Prior to coming to Route One, our mental health supported accommodation, Alice was finding it hard to cope with mental and physical health needs, a breakdown of familial relationships and substance use issues. We helped Alice gain the support she needed to see a brighter future away from sofa surfing and into independent accommodation. This is her story. When Alice was referred to Route One, she had complex needs inclusive of emotionally unstable personality disorder, and challenges with depression and intrusive … Read more

Shore House provides accommodation and support for people with multiple and complex needs. That means they will have a combination of alcohol and drug addictions, mental health problems, and other chaotic or destructive behaviours. Often they will have experienced repeated trauma throughout their lives.

Mo moved to Shore House after being discharged from Mill View Hospital. Before her hospital admission she had been evicted from three services for violence, aggression, and causing extensive damage to her room.

She had a history of being street homeless and she displayed various anti-social behaviours including urinating and defecating in gardens, damaging cars, shouting verbal abuse, and making allegations of assault and rape when attempts were made to remove her from private property.

Sometimes people who we have supported contact us years after their time with us just to say thank you. It is always wonderful to hear from people who have turned their lives around, and a powerful testament to the long-term impacts of our services. Steve got in touch nearly ten years after he stayed at Phase One, our high-support hostel for people who are homeless in Brighton, where we work with people to address the root causes of their homelessness. This was Steve’s message to us.   Hi all at BHT Sussex, I just wanted to email you all as … Read more